Terms & Conditions
This page (together with our Privacy and Data Protection Policies, provide important information about us and the legal terms and conditions (“Terms”) on which we sell our goods, (“Products”) and provide you with our services (“Services”), in each case, as listed below. These terms apply to all purchases of our Product and/or Services made through any means (e.g., telephone, fax etc), including online purchases through our website (our site) to you.
CaravanID products include a suite of products for uniquely marking a caravan, motorhome or campervan (for security purposes) which has been registered with us. Our list of products will vary from time to time and we encourage regular visits to our website to gain the latest information.
Our services are provided as part of our membership packs and in certain cases as free to access public services, including:
- Registration of caravans, motorhomes and campervans on our database.
- Allocation and registration of a unique membership ID numbers.
Provision of free to access, online database lookup facilities for members and interested parties.
- Provision of SECURE online database lookup facilities for crime prevention and detection organisations.
- Provision and support of our products.
These Terms will apply to any contract between us for the sale or acquisition of our Products and/or providing our Services to you (Contract). Please read these Terms carefully and make sure that you understand them, before ordering any of our Products or any of our Services.
Please note that by ordering our Products or any of our Services, you agree to be bound by these Terms and the other documents expressly referred to in it.
If you are ordering online via our site, please note that before placing an order you will be asked to agree to these Terms and conditions. Please click on the button marked “I Accept” if you accept them. If you do not accept these Terms, you will not be able to order our Products or any of our Services online.
If you are ordering online through our site, by email, phone, post or fax, you will be referred to these Terms and conditions, which is the only basis by which we agree to enter into any contract with you.
We recommend you download or print a copy of these Terms for future reference.
We may amend these Terms from time to time. Every time you wish to order our Products or any of our Services, please check these Terms to ensure you understand the terms which will apply at that time. These Terms were most recently updated as shown at the top of this document.
These Terms only apply if you are a “consumer” that is: a person who is over the age of 18 buying our Products or Services for personal use and not for re-sale or for any commercial purposes or in connection with any business. If you are not a consumer you must not make an order for our Products or Services via this site or under these Terms.
- INFORMATION ABOUT US
1.1 We operate via our website at Caravan-id.com. Our company name is CaravanID Limited, a company registered in Scotland under company number SC670454. Our registered office is at 5, South Charlotte Street, Edinburgh, EH2 4AN. Our VAT number is : 428 8244 74.
1.2 To contact us, please see our Contact Us page.
1.3 Due to the nature of our business we will not make public any information that could disclose the identity or location of our employees, agents, suppliers or other interested parties. Nor will we disclose the location of our information or data storage facilities.
- OUR CONTRACT WITH YOU
2.1 When you submit an order (Order) (whether online or otherwise) to us, it does not mean we have accepted your Order for our Products and/or Services. Our acceptance of the Order will take place as described in clause 2.3.
2.2 If we are unable to supply you with our Products or any of our Services, we will inform you of this in writing (including by email) or by phone, as the case may be, and we will not process the Order.
2.3 These Terms will become binding on you and us when we contact you or confirm that we are able to provide you with our Products or the Services at which point a Contract will come into existence between you and us.
2.4 The images of the Products on our site are for illustrative purposes only. They must not be reproduced or reused without our writing permission.
2.5 The packaging of the Products may vary from that shown on images on our site.
2.6 As a consumer, you have legal rights in relation to any faults with our Products or where our Products or Services are not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.
- USE OF OUR SITE
Your use of our site is governed by our Terms of Website Use and Website Acceptable Use Policy. Please take the time to read these, as they include important terms which apply to you.
Our lookup facility is provided to members, the public and law enforcement for the purposes of crime prevention and detection. It must not be used for any business or commercial purpose without our written consent.
A secure and enhanced lookup facility is provided to registered members of law enforcement and crime prevention organisations. Access to this facility is monitored at all times. Any attempt to misuse this service or obtain unauthorised access will be considered a potential data breach and formally reported as such to the police and the Information Commissioners Office (ICO).
- HOW WE USE YOUR PERSONAL INFORMATION
- CONTRACT CONSTITUTES THE ENTIRE AGREEMENT WITH YOU
5.1 On making an Order, you confirm:
- You are 18 years of age or over,
- That the order is made in good faith and for legitimate and legal purposes,
- That you are the legitimate keeper of any vehicle involved,
- That you agree to these terms and conditions.
5.2 These Terms constitute the entire agreement between you and us. You acknowledge that you have not relied on any statement, promise or representation made or given by or on behalf of us which is not set out in these Terms.
- OUR RIGHT TO VARY THESE TERMS
6.1 We may revise these Terms from time to time.
6.2 Every time you make an Order, the Terms in force at that time will apply to the Contract between you and us.
6.3 Whenever we revise these Terms we will keep you informed by way of notice that these Terms have been amended by reference to the change in the relevant date at the top of this page.
- OUR PRODUCTS
7.1 We reserve the right to make any changes in the specification of our Products which we are required to make in order to comply with any applicable statutory or EU requirements or which we consider from time to time may improve quality or performance.
7.2 All drawings, descriptive matter, specifications and advertising issued by us or contained in our catalogues or brochures are issued or published for the sole purpose of giving an approximate description of any of our Products and their function and shall not form part of these Terms.
7.3 We estimate that your Order for our Products will be fulfilled within 14 working days, unless there is an Event Outside Our Control (see clause 14). If we are unable to meet the estimated delivery date because of an Event Outside Our Control, we will contact you with a revised estimated delivery date. Occasionally our delivery to you may be affected by an Event Outside Our Control. See clause 14 for our responsibilities when this happens. Time for delivery shall not be of the essence.
7.4 Delivery will be completed when we despatch the Products to the address provided by you on your members profile.
7.5 Please note that timescales for delivery and delivery charges will vary depending on the availability of our Products and your address.
7.6 We may accept orders from or deliver to addresses outside the UK though additional shipping charges may apply. If this should be the case, we will advise you in writing before processing your order.
7.7 The Products will be your responsibility from the completion of delivery.
7.8 You will own the Products once we have received payment in full, including all applicable delivery charges, the registration fee for the VIN in respect of which the relevant Product was supplied, the fee for the supply of the relevant Product and all other amounts which are, or which become due to us from you at any time.
7.9 We expressly reserve the right to refuse to accept any application for our Products without the need to give any reason.
7.10 Once a Contract has been formed between us the Products which you have Ordered will be created to include unique markings to the extent that the Products cannot be used by any other person or for any other purposes. As such the Consumer Protection (Distance Selling) Regulations 2000 do NOT apply nor will you have any right of cancellation during any cooling off period under those regulations.
This does not in any way deprive you of your legal rights in relation to Products that are faulty or not as described (see clause 8 below).
- IF THE PRODUCTS ARE FAULTY
As a consumer, you have legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.
- OUR SERVICES
9.1 You must follow the relevant instructions relating to the use of our Services as set out in clause 19 and provide accurate information as required.
9.2 No Order for our Services will be accepted or is to be deemed as accepted by us until all required information and relevant forms as prescribed in clause 19 are received by us and we have allocated you a unique ID or, if already registered with us and the correct VIN has been given to us.
9.3 We expressly reserve the right to refuse any Order for any of our Services without the need to give any reason.
9.4 We will make every effort to complete the Services on time. However, there may be delays due to an Event Outside Our Control. See clause 14 for our responsibilities when an Event Outside Our Control happens.
- IF THERE IS A PROBLEM WITH THE SERVICES
10.1 In the unlikely event that there is any defect with the Services:
(a) please contact us and tell us as soon as reasonably possible;
(b) please give us a reasonable opportunity to address any defect; and
(c) we will use every effort to rectify the defect as soon as reasonably practicable.
You will not have to pay for us to rectify the defect with the Services under this clause 10.1.
10.2 As a consumer, you have legal rights in relation to Services not carried out with reasonable skill and care or are not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.
- PRICE OF PRODUCTS AND OUR SERVICES
11.1 The prices of our Products and our Services (“Prices”) will be as quoted on our site. We take all reasonable care to ensure that the Prices are correct at the time when the relevant information was entered onto the system. Our Prices may change at any time, but price changes will not affect Orders that we have confirmed with you.
11.2 We charge VAT for all our products and services and this will be shown on your order and invoice.
11.3 The Price of our Products are subject to delivery charges unless otherwise specified. Our delivery charges are as quoted on our site from time to time.
11.4 Where we are providing our Products or Services to you, you must make payment for them in advance by one of the methods referred to in clause 12.
11.5 In the case of Products , we will confirm receipt of the full purchase amount before we despatch the Products to you.
11.6 Where we are providing Services to you, we will ask you to make an advance payment of the Price of the Services. Your rights to a refund on cancellation are set out in clause 15 (right to cancel and applicable refund).
11.7 If you do not make any payment due to us by the due date for payment, we may charge interest to you on the overdue amount at the rate of 3% a year above the base lending rate of Barclays Bank PLC from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us such interest together with any overdue amount.
11.8 If you dispute an invoice in good faith and contact us to let us know promptly after you have received an invoice that you dispute it, clause 11.7 will not apply for the period of the dispute.
- PAYMENT AND HOW TO PAY
12.1 You can only pay for our Products and/or our Services:
(a) online via PayPal; or
(b) by debit or credit card using an invoice we will email to you.
12.2 Payment for our Products and all our Services must be made in advance.
12.3 No Order shall be deemed to have been received by us until we have received cleared funds.
- OUR LIABILITY TO YOU
13.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of the Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the Contract.
13.2 The supply of our Products and Services under these Terms are only made to consumers for domestic and private use. You agree not to use the Products and/or Services for any commercial, business or re-sale purpose, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
13.3 We do not exclude or limit in any way our liability for:
(a) death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors;
(b) fraud or fraudulent misrepresentation;
(c) breach of the terms implied by section 12 of the Sale of Goods Act 1979 and by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession);
(d) breach of the terms implied by sections 13, 14 and 15 of the Sale of Goods Act 1979 and sections 3, 4 and 5 of the Supply of Goods and Services Act 1982 (description, satisfactory quality, fitness for purpose and samples); and
(e) defective products under the Consumer Protection Act 1987.
- EVENTS OUTSIDE OUR CONTROL
14.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 14.2.
14.2 An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
14.3 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
(a) we will contact you as soon as reasonably possible to notify you; and
(b) our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control.. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over. Where the Event Outside Our Control affects our performance of Services to you, we will restart the Services as soon as reasonably possible after the Event Outside Our Control is over.
14.4 You may cancel the Contract if an Event Outside Our Control takes place and you no longer wish us to provide the Products and/or Services. Please see your cancellation rights under clause 15. We will only cancel the Contract if the Event Outside Our Control continues for longer than 4 weeks in accordance with our cancellation rights in clause16.
- YOUR RIGHTS TO CANCEL AND APPLICABLE REFUND
15.1 Your rights to cancel a Contract are set out as follows:
(a) In respect of our Products: We refer you to clause 7.1. Accordingly, the Consumer Protection (Distance Selling) Regulations 2000 do NOT apply, nor will you have any right of cancellation during any cooling off period under those regulations.
(b) In respect of our Services: You have a legal right to cancel a Contract under the Consumer Protection (Distance Selling) Regulations 2000 within 7 (seven) working days starting from the day after the day of making the Order. Working days means that Saturdays, Sundays or public holidays are not included in this period. However, you will lose your right to cancel where you have confirmed to us that you wish us to provide the Services and that you agree to forego your right of cancellation before making your Order for us to provide the Service/s.
Advice about your legal right to cancel the Contract under these regulations is available from your local Citizens’ Advice Bureau or Trading Standards office.
15.2 You have the following rights to cancel an Order for our Products and/or Services, including where you choose to cancel because we are affected by an Event Outside Our Control or we change these Terms under clause 6 to your material disadvantage:
(a) If you cancel an Order under clause 15.1(b) and you have made any payment in advance for Services that have not been provided to you, or in respect of Products that have not been delivered to you in the time advised by us, we will refund these amounts to you, but subject to clauses 15.2(b) and 15.2(c) .
(b) However, if you cancel an Order for Services under clause 15.1(b) and we have already started work on your Order by that time, you will pay us any costs we reasonably incurred in starting to fulfil the Order, and this charge will be deducted from any refund that is due to you or, if no refund is due to you, invoiced to you. We will tell you what these costs are when you contact us. However, where you have cancelled an Order because of our failure to comply with these Terms (except where we have been affected by an Event Outside Our Control), you do not have to make any payment to us.
(c) Unfortunately, once you have made an Order for our Products and we have accepted it, we will not be able to cancel your Order.
15.3 Once we have begun to provide the Services to you, you may cancel the Contract for Services with immediate effect by giving us written notice if:
(a) we break this Contract in any material way and we do not correct or fix the situation within 14 days of you asking us to in writing;
(b) we go into liquidation or a receiver or an administrator is appointed over our assets;
(c) we change these Terms under clause 6 to your material disadvantage;
(d) we are affected by an Event Outside Our Control.
- Our rights to cancel and applicable refund
16.1 If we have to cancel an Order for our Products and/or Services before the Services start or the Products are delivered:
(a) we may have to cancel an Order before the start date for the Services or before the Products are delivered, due to an Event Outside Our Control or the unavailability of stock or (in the case of Services) key personnel or key materials or technology without which we cannot provide the Services. We will promptly contact you if this happens.
(b) If we have to cancel an Order under clause 16.1(a) and you have made any payment in advance for Services that have not been provided to you, or Products that have not been delivered to you, we will refund these amounts to you.
(c) Where we have already started work on your Order for Services by the time we have to cancel under clause 16.1(a), we will not charge you anything and you will not have to make any payment to us.
16.2 Once we have begun to provide the Services to you, we may cancel the Contract for the Services at any time by providing you with at least 2 calendar days’ notice in writing. If you have made any payment in advance for Services that have not been provided to you, we will refund these amounts to you.
16.3 We may cancel the Contract for Services at any time with immediate effect by giving you written notice if:
(a) you do not pay us when you are supposed to as set out in clause 11. This does not affect our right to charge you interest under clause 11.7; or
(b) you break the Contract in any other material way and you do not correct or fix the situation within 14 days of us asking you to in writing.
- COMMUNICATIONS BETWEEN US
17.1 When we refer, in these Terms, to “in writing”, this will include e-mail.
17.2 To cancel a Contract in accordance with your legal right to do so as set out in clause 15, you must contact us in writing by sending an e-mail to: info@Caravan-id.com or by post at the address given at clause 1.1 . You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you sent us the e-mail or posted the letter to us.
17.3 If you wish to contact us in writing for any other reason, you can send this to us by e-mail or by pre-paid post at our registered office detailed in clause 1.1. You can always contact us using our Customer Services contact page on our website.
17.4 If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.
17.5 Please note that any notice given by you to us, or by us to you, will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee. The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.
- OTHER IMPORTANT TERMS
18.1 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms. We will always notify you in writing or by posting on this webpage if this happens.
18.2 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.
18.3 This contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise.
18.4 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
18.5 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
18.6 These Terms are governed by Scottish law. This means that a Contract, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), will be governed by Scottish law. We both agree to the exclusive jurisdiction of the courts of Scotland.
- ORDERING OUR PRODUCTS AND SERVICES
19.1 Our Products
(a) If you are already registered with us as a keeper of your caravan and you have been issued with a unique ID you can purchase additional CaravanID products,.
(b) If you are not registered with us as the keeper of your caravan, and have not been issued with a unique ID you cannot purchase CaravanID products that utilise that ID. You may however purchase a membership that includes allocation of an ID together with these products.
(c) You can only make an Order online
19.2 Our Services
Our services fall into three categories:
- Services provided are part of a membership package to our members,
These are only available to paid members accessible via secure login credentials.
- Services provided free of charge to approved law enforcement and crime prevention organisations, these are only available to authorised agents of such organisations via secure login credentials.
- Services provided free of charge to the public.
- These are openly available via our website.
None of our services are available for separate purchase.
- CHANGE OF VEHICLE OWNERSHIP
20.1 If you are a current member of CaravanID and you purchase a caravan, motorhome or campervan that has previously been registered with CaravanID and bears authentic CaravanID markings, you may transfer that registration to yourself provided:
- The previous keeper registered with us has notified us of the sale;
- You provide documentary proof of purchase, or;
- The previous keeper registered with us confirms you as the new keeper.
A ‘member to member’ transfer fee will apply and must be paid in full before the transfer is completed. The fee will include re-registration on our database and a new ID card will be issued.
20.2 If you are NOT a current member of CaravanID and you purchase a caravan, motorhome or campervan that has previously been registered with CaravanID and bears authentic CaravanID markings, you may transfer that registration to yourself provided:
- The previous keeper registered with us has notified us of the sale;
- You provide documentary proof of purchase, or;
- The previous keeper registered with us confirms you as the new keeper.
A ‘non-member transfer’ fee will apply and must be paid in full before the transfer is completed. The fee will include re-registration on our database and a new ID card will be issued.
- CHANGE OF VEHICLE
21.1 Whether a CaravanID member or not (unless 21.2 applies), If you purchase a caravan, motorhome or campervan that has NOT previously been registered with CaravanID, you will need to submit a new membership application and pay the appropriate fee. The fee will include the identification products appropriate to the pack you have chosen, registration on our database and a new ID card will be issued.
21.2 If you have been issued with a personalised (non-VIN) ID you may transfer that ID to any new (to you) caravan, motorhome or campervan provided:
- All decals, stickers, tags and dots bearing your ID are removed from your original van,
- An online ‘ID transfer’ form is submitted.
- The ‘ID transfer’ fee has been paid.
The ‘ID transfer’ fee will include the identification products appropriate to the pack you have chosen, re-registration on our database and a new ID card will be issued.
- ACCEPTABLE USE
22.1 Access to and use of CaravanID facilities and services is subject to the following conditions of use. Non-adherence to any of these conditions may result in suspension or cancellation of access without notice. In such circumstances and where applicable, no refund of fees or other receipts may be sought.
22.2 LIMITATIONS ON USE:
Access to CaravanID is granted for the following use:
- Member or public access is granted for personal use only.
- Organisational use is granted to pre-approved bodies only for the purposes of crime prevention, detection of offenders or the recovery of members property only.
Users of CaravanID systems must not:
- Knowingly or recklessly provide or post false, inaccurate or misleading information in applications, profiles or in any communication with CaravanID.
- Post, upload or send to us by any means, any files, documents, images or other communication that may mislead, insult, threaten or otherwise offend others (including our employees).
- Post, upload or send to us by any means, any files, documents, images or other communication that may affect the performance, availability or security of CaravanID systems or may adversely affect the reputation of CaravanID, its members, employees or agents.
22.4 BUSINESS OR COMMERCIAL USE:
No CaravanID services may be accessed, used, copied or referenced for business or commercial purposes without our written consent.
23.0 INTELLECTUAL PROPERTY NOTICES
Elements of the Website and Service are protected by copyright, trademark, trade dress and other laws and may not be copied or imitated in whole or in part. No logo, graphic, sound or image from the Website may be copied or retransmitted unless expressly permitted by Caravan ID Limited. The Caravan ID trademarks and/or other Caravan ID identifiers referenced herein are registered trademarks of Caravan ID Limited.
Reviewed and updated: 13/03/23.